Frequently Asked Questions

Delivery for trees begins on Monday 26th November to Thursday 13th December 2018.

Monday Tuesday Wednesday Thursday Saturday
Abbotsford Albert Park Ashburton Altona Blairgowrie
Aberfeldie Armadale Ashwood Altona Meadows Cape Schank
Alphington Bentleigh Balaclava Altona North Cranbourne
Ascot Vale Bentleigh East Balwyn Docklands Dromana
Balwyn North Black Rock Blackburn
Footscray Flinders
Brunswick Brighton Blackburn North
Kensington Frankston
Brunswick East Brighton East Box Hill Melbourne Main Ridge
Brunswick West Burnley
Box Hill Central Middle Park McCrae
Bulleen Carnegie Box Hill North Newport Mornington
Carlton Caulfield
Box Hill South North Melbourne Mount Martha
Carlton North Caulfield East Burwood Seddon Mt Eliza
Clifton Hill Caulfield North Camberwell South Kingsville Portsea
Coburg Caulfield South Canterbury South Melbourne Red Hill
Coburg North Cheltenham
Chadstone South Wharf Red Hill South
Collingwood Clayton Deepdene Southbank Rosebud
Doncaster Clayton South Forest Hill Spotswood Rye
Doncaster East Glen Huntly Glen Iris West Footscray Safety Beach
Donvale Cremorne Glen Waverley West Melbourne Shoreham
Eaglemont Elsternwick Hawthorn  Williamstown Sorrento
Eltham Elwood Hawthorn East  Yarraville St Andrew's Beach
Eltham North Gardenvale Heathmont   Tuerong
Essendon Glen Huntly Malvern East    
Essendon Fields Hampton Mont Albert    
Essendon North Hampton East  Mont Albert North    
Essendon West Kooyong  Nunawading    
Fairfield Malvern  Ringwood    
Fawkner McKinnon  Ringwood East    
Fitzroy Murrumbeena  Ringwood North    
Fitzroy North Oakleigh  Surrey Hills    
Flemington Oakleigh South  Vermont    
Glenroy Ormond  Vermont South    
Heidelberg Port Melbourne    
Heidelberg Heights Prahran    
Heidelberg Rgh
Richmond    
Heidelberg West Ripponlea    
Ivanhoe  Sandringham    
Ivanhoe East
 South Yarra    
Keilor Park  St Kilda    
Kew  St Kilda East    
Kew East  St Kilda West    
Maribyrnong  Toorak    
Moonee Ponds  Windsor    
Niddrie Beaumauris    
Northcote Moorabbin    
Parkville Cheltenham    
Pascoe Vale Highett    
Pascoe Vale South Mordialloc    
Preston Mulgrave    
Princes Hill Wheelers Hill    
Reservoir Mentone    
Rosanna Parkdale    
Strathmore Malvern East    
Templestowe      
Templestowe Lower      
Thornbury      
University Of Melbourne      
Viewbank      
Watsonia North      
Tranvacore      
Bellfield      

Delivery for trees begins on Monday 26th November to Thursday 13th December 2018.

Our delivery vans pick up the trees from the farm around 7am each delivery day. Generally the first delivery is between 8.30am to 9am.

We deliver to each suburb on a particular day of the week which are shown in the table above. If you can't see your suburb in the table then please contact us and we will try our best to accommodate you.

We will email you the day before delivery to with an estimated 3 hour delivery window. Please check your spam folder if you don't receive one as sometimes they can sneak in there.

The 2-hour delivery window is just an estimate and occasionally your delivery may fall outside this window if we encounter unexpected delays. Rest assured, we will be doing our best to stick to those delivery windows!

In the event that your tree hasn't arrived by 5:30pm on the day of your delivery, please contact us and we will chase it up first thing the following day.

As the trees are laid down on top of each other in the delivery van, they may need a day or two of being upright in the stand with watering and little tender, love and care to be at their best. Just like us really!

If after a couple of days you are still not happy with your tree, please contact us and we will work out a solution with you.

You have to order your tree at least 24 hours before the date you want it delivered

If you are home, we are happy to bring the tree into your house and set it up in its' stand. If you are unable to be home to receive it, we will follow your delivery instructions as to where to leave it.

Yes indeed! Just select the option to include removal of your tree when making a purchase.

Removals will be between Monday 7th January 2019 to Thursday 10th January 2019 and will be on the same day of the week we delivered your tree to you. WE STRICTLY REMOVE BETWEEN THESE DATES ONLY.

Please leave the trees outside for us to pickup.

The trees are a hybrid radiata pine - a pine that has been slightly modified to have more branches and thus produce a better, denser Christmas tree

We get your Christmas trees freshly cut the day before your delivery from the team at Dandenong Christmas Tree Farm.

Yes. You always need a stand with a cut tree, i.e. one that is not potted. We do not guarantee installation if you have an insufficient tree stand.

For every customer you refer MCT will give back $10 to you (see terms and conditions). To refer give your order reference code (example; 2189-18) to any person you refer. Have that person include their reference code in their order. Alternatively, please advise if you would like us to refund the total amount to our Charities McAuley Community Services for Women and Kids Undercover. We will refund or donate this amount on 18th December.