Frequently Asked Questions

Delivery for trees begins Monday 28th November to Thursday 17th December 2016.

Monday Tuesday Wednesday Thursday
Abbotsford Albert Park Ashburton Altona
Alphington Armadale Ashwood Altona Meadows
Ascot Vale Bentleigh Balaclava Altona North
Balwyn North Bentleigh East Balwyn Docklands
Brunswick Black Rock Blackburn
Footscray
Brunswick East Brighton Blackburn North
Kensington
Brunswick West Brighton East Box Hill Melbourne
Bulleen Burnley
Box Hill Central Middle Park
Carlton Carnegie Box Hill North Newport
Carlton North Caulfield
Box Hill South North Melbourne
Clifton Hill Caulfield East Burwood Seddon
Coburg Caulfield North Camberwell South Kingsville
Coburg North Caulfield South Canterbury  South Melbourne
Collingwood Cheltenham
Chadstone  South Wharf
Doncaster Clayton Deepdene  Southbank
Doncaster East Clayton South Forest Hill  Spotswood
Donvale Glen Huntly Glen Iris  West Footscray
Eaglemont Cremorne Glen Waverley  West Melbourne
Eltham Elsternwick Hawthorn  Williamstown
Eltham North Elwood Hawthorn East  Yarraville
Essendon Gardenvale Heathmont  
Essendon Fields Glen Huntly Malvern East  
Essendon North Hampton Mont Albert  
Essendon West Hampton East  Mont Albert North  
Fairfield Kooyong  Nunawading  
Fawkner Malvern  Ringwood  
Fitzroy McKinnon  Ringwood East  
Fitzroy North Murrumbeena  Ringwood North  
Flemington Oakleigh  Surrey Hills  
Glenroy Oakleigh South  Vermont  
Heidelberg
Ormond  Vermont South  
Heidelberg Heights Port Melbourne    
Heidelberg Rgh
Prahran    
Heidelberg West
Richmond    
Ivanhoe Ripponlea    
Ivanhoe East
 Sandringham    
Keilor Park  South Yarra    
Kew  St Kilda    
Kew East  St Kilda East    
Maribyrnong  St Kilda West    
Moonie Ponds  Toorak    
Niddrie  Windsor    
Northcote      
Parkville      
Pascoe Vale      
Pascoe Vale South      
Preston      
Princes Hill      
Reservoir      
Rosanna      
Strathmore      
Templestowe      
Templestowe Lower      
Thornbury      
University Of Melbourne      
Viewbank      
Watsonia North      

Delivery for trees begins Monday 28th November to Thursday 15th December 2016.

Our delivery vans pick up the trees from the farm around 7am each delivery day. Generally the first delivery is between 8.30am to 9am.

We deliver to each suburb on a particular day of the week which are shown in the table above. If you can't see your suburb in the table then please contact us and we will try our best to accommodate you.

We will email you the day before delivery to with an estimated 2-hour delivery window. Please check your spam folder if you don't receive one as sometimes they can sneak in there.

The 3-hour delivery window is just an estimate and occasionally your delivery may fall outside this window if we encounter unexpected delays. Rest assured, we will be doing our best to stick to those delivery windows!

In the event that your tree hasn't arrived by 5:30pm on the day of your delivery, please contact us and we will chase it up first thing the following day.

As the trees are laid down on top of each other in the delivery van, they may need a day or two of being upright in the stand with watering and little tender, love and care to be at their best. Just like us really!

If after a couple of days you are still not happy with your tree, please contact us and we will work out a solution with you.

You have to order your tree at least 24 hours before the date you want it delivered

If you are home, we are happy to bring the tree into your house and set it up in its' stand. If you are unable to be home to receive it, we will follow your delivery instructions as to where to leave it.

Yes indeed! Just select the option to include removal of your tree when making a purchase.

Removals will be between Monday 9th January - Thursday 12th January 2017 and will be on the same day of the week we delivered your tree to you.

Please leave the trees outside for us to pickup.

The trees are a hybrid radiata pine - a pine that has been slightly modified to have more branches and thus produce a better, denser Christmas tree

We get your Christmas trees freshly cut the day before your delivery from Fabio, The Christmas Tree Man, at his property on the outskirts of Melbourne.

What started as a hobby for Fabio over 20 years ago has turned into a full-time business and passion.
"I love Christmas," he says. "I love the atmosphere of Christmas and the joy it brings to little kids. And the ultimate reward for us is seeing people year in, year out, and creating a little bit of Christmas for them."

Yes. You always need a stand with a cut tree, i.e. one that is not potted