Frequently Asked Questions

Delivery for trees begins Monday 27th November to Thursday 14th December 2017.

Monday Tuesday Wednesday Thursday Saturday
Abbotsford Albert Park Ashburton Altona Blairgowrie
Alphington Armadale Ashwood Altona Meadows Cape Schank
Ascot Vale Bentleigh Balaclava Altona North Cranbourne
Balwyn North Bentleigh East Balwyn Docklands Dromana
Brunswick Black Rock Blackburn
Footscray Flinders
Brunswick East Brighton Blackburn North
Kensington Frankston
Brunswick West Brighton East Box Hill Melbourne Main Ridge
Bulleen Burnley
Box Hill Central Middle Park McCrae
Carlton Carnegie Box Hill North Newport Mornington
Carlton North Caulfield
Box Hill South North Melbourne Mount Martha
Clifton Hill Caulfield East Burwood Seddon Mt Eliza
Coburg Caulfield North Camberwell South Kingsville Portsea
Coburg North Caulfield South Canterbury South Melbourne Red Hill
Collingwood Cheltenham
Chadstone South Wharf Red Hill South
Doncaster Clayton Deepdene Southbank Rosebud
Doncaster East Clayton South Forest Hill Spotswood Rye
Donvale Glen Huntly Glen Iris  West Footscray Safety Beach
Eaglemont Cremorne Glen Waverley  West Melbourne Shoreham
Eltham Elsternwick Hawthorn  Williamstown Sorrento
Eltham North Elwood Hawthorn East  Yarraville St Andrew's Beach
Essendon Gardenvale Heathmont   Tuerong
Essendon Fields Glen Huntly Malvern East    
Essendon North Hampton Mont Albert    
Essendon West Hampton East  Mont Albert North    
Fairfield Kooyong  Nunawading    
Fawkner Malvern  Ringwood    
Fitzroy McKinnon  Ringwood East    
Fitzroy North Murrumbeena  Ringwood North    
Flemington Oakleigh  Surrey Hills    
Glenroy Oakleigh South  Vermont    
Heidelberg
Ormond  Vermont South    
Heidelberg Heights Port Melbourne    
Heidelberg Rgh
Prahran    
Heidelberg West
Richmond    
Ivanhoe Ripponlea    
Ivanhoe East
 Sandringham    
Keilor Park  South Yarra    
Kew  St Kilda    
Kew East  St Kilda East    
Maribyrnong  St Kilda West    
Moonie Ponds  Toorak    
Niddrie  Windsor    
Northcote      
Parkville      
Pascoe Vale      
Pascoe Vale South      
Preston      
Princes Hill      
Reservoir      
Rosanna      
Strathmore      
Templestowe      
Templestowe Lower      
Thornbury      
University Of Melbourne      
Viewbank      
Watsonia North      

Delivery for trees begins Monday 27th November to Thursday 14th December 2017.

Our delivery vans pick up the trees from the farm around 7am each delivery day. Generally the first delivery is between 8.30am to 9am.

We deliver to each suburb on a particular day of the week which are shown in the table above. If you can't see your suburb in the table then please contact us and we will try our best to accommodate you.

We will email you the day before delivery to with an estimated 2-hour delivery window. Please check your spam folder if you don't receive one as sometimes they can sneak in there.

The 2-hour delivery window is just an estimate and occasionally your delivery may fall outside this window if we encounter unexpected delays. Rest assured, we will be doing our best to stick to those delivery windows!

In the event that your tree hasn't arrived by 5:30pm on the day of your delivery, please contact us and we will chase it up first thing the following day.

As the trees are laid down on top of each other in the delivery van, they may need a day or two of being upright in the stand with watering and little tender, love and care to be at their best. Just like us really!

If after a couple of days you are still not happy with your tree, please contact us and we will work out a solution with you.

You have to order your tree at least 24 hours before the date you want it delivered

If you are home, we are happy to bring the tree into your house and set it up in its' stand. If you are unable to be home to receive it, we will follow your delivery instructions as to where to leave it.

Yes indeed! Just select the option to include removal of your tree when making a purchase.

Removals will be between Monday 8th January 2018 to Thursday 11th January 2018 and will be on the same day of the week we delivered your tree to you. WE STRICTLY REMOVE BETWEEN THESE DATES ONLY.

Please leave the trees outside for us to pickup.

The trees are a hybrid radiata pine - a pine that has been slightly modified to have more branches and thus produce a better, denser Christmas tree

We get your Christmas trees freshly cut the day before your delivery from the team at Dandenong Christmas Tree Farm.

Yes. You always need a stand with a cut tree, i.e. one that is not potted. We do not guarantee installation if you have an insufficient tree stand.